Frequently Asked Questions

Mobility
Please note there may be access limitations for guests with mobility issues. We strongly recommend you speak with our booking office prior to your cruise to seek advice. The stairs on each of our vessels can be an issue for some people with mobility issues. We can accommodate wheelchairs up to 63cm only. Motorised scooters are prohibited on board any cruise. Please advise staff of any mobility issues when booking i.e walking frames, wheelchairs or guide dogs and we will do our best to accommodate you.

Dietary Requirements
Please refer to our website for our latest sample menu. Gluten Free, Nut Free, Dairy Free, Halal and Vegetarian items are highlighted. If you have any dietary requirements please advise our booking office at least one week prior to your cruise and we will try to accommodate your needs where possible. We cannot be held responsible for consumption/ cross contamination with regards to allergies or dietary requirements. Food allergies must be advised on booking. Vegetarian dish must be pre-booked at time of reservation.

Dress Code
Smart/neat casual attire. No thongs and singlet’s please. We have a photographer on board, so look your best! We discourage stilettos for safety reasons.

Parking
Please refer to the Contact Page for parking information.

Cruise Terms & Conditions

In making a booking with GCB PTY LTD you herby agree to the terms and conditions outlined below.

Cruise Departure Point:  Eagle Street Pier, Lower Boardwalk, 1 Eagle Street, Brisbane.

Boarding Time & Check in: Prior to boarding the boats, please check in at the ticketing office (located on the lower boardwalk directly in front of the boats). Each booking will receive a boarding pass which is required to board the boat. You may board the boat 30 minutes prior to departure. For the enjoyment of all guests, we cannot delay our departure for any late arrivals. We therefore recommend you allow sufficient time for travel to & /or parking at Eagle Street pier.

Infants: Please advise office at time of booking for a preference regarding highchair, pram space or chair for your infant. Please note, that on occasion where the cruise may full, availability of highchair/ pram spaces may be limited.

Table Requests: Requests for tables of two and window seats will be taken into consideration but are not guaranteed. A guaranteed window seat is available for an additional $40.00 per table. A guaranteed table of two is also available for an additional $40 per table. Guaranteed Window Seats/Table for Two may not be available on Special Occasion Cruises (e.g. Valentine’s Day/, Mother’s Day, Christmas, New Years Eve)

Cakes: Guests are welcome to bring their own cakes onboard. Please note a cakeage fee of $2.50 per person applies. Cakes are also available for purchase. Please enquire with the office at least one week prior to your cruise.

Bar Tab: It is possible to pre-pay a bar tab either prior to the cruise date or at the start of the cruise. Please note all bar tabs are strictly non-refundable.
Bar bills: If you do not have a drinks package or a pre-paid bar tab, your drinks must be paid for at the end of your cruise. At the conclusion of the cruise your table will be provided with one itemised bill. Unfortunately we cannot split bills for groups. Guests bills must be paid prior to the end of the cruise and before any guests can dismebark. We can accept payment using cash, Visa or Mastercard.

Drink Tokens: Drink tokens are non-refundable. Left over drink tokens may be used on future cruise dates.

Cruise Payment

Payments: Full payment is required upon booking. Please note that your cruise is not confirmed until final payment has been made. Payments can be made via:

Cash: Payments can be made at our booking office (located directly in front of the boats), participating tour desks and hotel concierge.

Cheque / Money Order: If paying by cheque, please make cheque payable to: Gold Coast Boats Pty Ltd, PO BOX 2201 Southport 4215.

Direct Deposit: Payments may be made at any ANZ Bank direct into the account of Gold Coast Boats Pty Ltd. BSB : 013 395 Account No : 1928 30825.

Please note that your reservation Number must be used as the payment reference, as without such your booking will remain unpaid.
Please also forward a copy of your payment receipt to info@reservationsqld.com.au

Credit Card: Cards accepted are Visa & MasterCard. Payment can be made via credit card over the phone or by booking online through our secure booking form. Credit card purchases incur a 1.5% surcharge.
Please note that Credit Card Charges will appear on your statement as coming from : Queensland Cruises

Gift Vouchers: If paying by gift card please advise the office of the gift card number at the time of booking. If the gift card amount is greater than the total cost of the cruise, the remaining balance can be used on the cruise either towards beverages or optional extras etc. We are not able to return any unused funds to the purchaser or recipient of the gift card.

Special offers: Any offers/discounts must be advised at time of booking. We do not accept any discounts after payment has been made. Please refer to the terms and conditions of the offer and any vouchers/ID that need to be sent to the office must be done at least one week prior to the cruise.

Making changes to your cruise

Within 21 days
Please note that no changes (change of date, reduction in passenger numbers, cancellations) can be made within 21 days of your cruise departure as we spend considerable time and effort in our forward planning of our cruises. We appreciate your understanding in this regard.

Should you have any concerns that you may need to amend your booking, Cancellation Insurance can be purchased at $5 per person. Please call the office within 48 hours of making your booking should you wish to purchase this.

Outside of 21 days
Changes to your booking can be made. Please call the office should you wish to make any changes. Please note that any refunds will incur a 20% administration fee.

Refunds: Refunds may be issued outside of 21 days of the cruise departure. Please note that any refunds will incur a 20% administration fee.

Missed Departures: Unfortunately refunds or transfers are not permitted due to a missed departure. We strongly recommend that you check travel/traffic conditions on the day of your departure, in particular when there are special events (e.g. public holidays, Marathon, Anzac Day parade) as these can often cause traffic delays.

Changes to the cruise: We reserve the right to amend vessels, menu, entertainment or any other aspect of your cruise where necessary and without notice.
Cruises are subject to minimum numbers and tours may be cancelled or schedules may change (with or without notice) for a variety of reasons, including, but not limited to bad weather conditions, traffic delays, technical disruptions. Unless otherwise required by law, we will not be responsible for paying costs or expenses you may incur as a result of the change of time or cancellation