Frequently Asked Questions

There may be access limitations for guests with mobility issues.

We have stairs on each of our vessels. Please advise if you have trouble navigating stairs. We do not have lifts on board. We will do our best to accommodate you on a lower deck, however we must be advised prior to your cruise date.

Disabled toilet facilities are only located on one of our vessels. The other vessels have stairs to the toilet facilities. It is important to let us know prior to your cruise, so we can allocate you to the required deck/boat.

We have limited access for wheelchairs. We can accommodate wheelchairs up to 63cm only. Motorised scooters are prohibited on board any cruise.

Please advise staff of any mobility issues when booking, prior to your cruise date i.e walking frames, cannot navigate stairs, wheelchairs or guide dogs and we will do our best to accommodate you.

No, there is no lift from street level to the boats. There is a ramp located between Jade Buddha and The Coffee Club on the ground level for those who cannot take the stairs. Once the ramp meets the lower level, take a left and walk through the tunnel towards our boats.

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When cruising with us, we can cater for 4 basic dietary requirements: Vegetarian, Vegan, Gluten Free and Lactose free. However please note that these MUST be pre-booked at time of reservation.

We will not be able to cater to dietary requirements advised on the day.

Unfortunately we cannot cater for guests with allergies/adverse reactions caused by food. Whilst we have made every attempt to meet a variety of dietary requirements we have met with our suppliers and have been advised that they “cannot guarantee” that our stock has not been in contact with nuts, eggs, soy, or bee products etc during and throughout the manufacturing process.

For this reason above, we cannot cater to allergies and are sincerely sorry. We can however welcome all guests with food allergies on a cruise, at a discounted price, so that those guests (if they choose) can bring in their own meal that has been prepared to their exact requirements.

Please also understand that whilst sailing we cannot change ingredients for food preferences / individual tastes. (i.e I do not like tomatoes). As we are a vessel, we are unable to stock a large amount of excess food on board to suit all requirements/preferences. Our team of chef’s spend an incredible amount of time sourcing and preparing the menu items and are also confined to an extremely short period of time to serve food in order to keep the cruise operating within the allocated time. Due to these reasons (and in order to keep the cruise at a value-for-money price) we simply cannot provide individual chefs to meet specific tastes nor change or swap ingredients to suit individual preferences.

Please remember to advise us when you are making your booking of your dietary requirements (Vegetarian, Vegan, Gluten Free or Lactose Free).

We have a wonderful variety of food on board so please feel free to peruse our menu online prior to cruising.

Please feel free to call our reservations office for further details.

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There are a variety of car parks in the area. Secure Parking and Wilson Parking available within easy walking distance.

The nearest parking is Wilson Carpark, number 45 Eagle Street, Brisbane. The pedestrian exit to the carpark will lead you to the lower boardwalk directly in front of our boats (perfect if you have any guests travelling with mobility issues).

Evening and Weekend parking at Eagle Street Pier Carpark is $18 flat rate, but this is significantly more during business hours Monday – Friday.

Wilson Parking is currently offering a promotion for Kookaburra Showboat Cruises customers, for a discounted night and weekend rate of $10 in the Blue Tower Carpark, located at 12 Creek Street, Brisbane. This offer can only be redeemed online, through the ‘Book a Bay’ option at wilsonparking.com.au, with the promo code Showboat. If you have any difficulties please contact Wilson Parking.

Please note we are not affiliated with Wilson Parking and any bookings need to be made directly through their website.

Kookaburra Showboat Cruises is not accountable for any third party services.

You will find our Booking Office directly in front of our boats which are located at Eagle Street Pier on the Lower Boardwalk, 1 Eagle Street, Brisbane 4000.

If you are being dropped off: The closest street address to us is 45 Eagle Street, Brisbane 4000. From street level you can walk through the Eagle Street Pier building complex toward the water and down the stairs to the lower boardwalk where you will see our boats.

CityCat and CityFerry/CityHopper: The closest terminals to us are Riverside CityCat Terminal and Eagle Street Pier.

Train: The nearest train station is Central – from there you can take a 10 minute walk to Eagle Street and find your way through the buildings to the lower boardwalk.

To find public transport options most suitable to your needs you can access the Translink Website and type in Eagle Street Pier as the destination https://jp.translink.com.au/plan-your-journey/journey-planner

Please note, there are two Eagle Streets in Brisbane. We are located in Brisbane city (postcode 4000) next to Eagle Street Pier.

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It is generally recommended that you arrive in Smart/neat casual attire.

We do request that you not attend the cruise wearing soiled workwear, thongs (flip flops) or stilettos. We discourage stilettos for safety reasons.

We have a photographer on board, so look your best!

Showboat Cruises offers a range of entertainment options.

Weekday Lunch Cruises are the best option for those wanting to enjoy live commentary. Our singer will not only serenade you, but also point out the beautiful and historic sights Brisbane has to offer.

Weekend Lunch Cruises are very upbeat with an ever-changing line up of musical acts. Genres and performances are varied week by week, including jazz bands, groups, duo’s or solo singers.

Weekend High Tea Cruises allow our solo entertainer to set the mood, with their wide vocal range – varying from old school classics, to modern day hits

No, there is strictly no smoking on board our vessels as they are licensed restaurants.

Our full beverage list can be purchased on board, at regular bar prices. We accept Visa, Mastercard, EFTPOS and cash.

You do not need to purchase drink tokens. The drink tokens are an optional extra.

Drink token packs are available for pre-purchase at our booking office and are a fantastic way to save time and money. You can purchase 6 tokens for $45 and 10 tokens for $70. You can exchange 1 token for any drink on our bar menu (excluding cocktails, which are 2 tokens). Tokens must be pre-purchased from our office prior to the cruise and are not available on-board.

Decorations: You are more than welcome to bring table decorations (with the exception of confetti/ glitter) on board, but we ask that you please be mindful of the other guests who will be traveling on the same cruise. Our staff reserve the right to refuse any decorations which may be considered lewd or offensive to others.

Cake: Guests are welcome to bring their own cakes onboard. Please note a cakeage fee of $2.50 per person applies. Your cake will be cut & plated by our chef and served with cream.

Chocolate mudcakes (serves up to 14 guests) are also available to purchase. Please enquire with the office at least 5 days prior to your cruise.

The cruise travels from Eagle Street Pier up past Southbank and back down the river, under the Story Bridge, past Kangaroo point to New Farm, for a vast view and experience of the Brisbane River. Changes to this track may occur depending on wind speeds and tides

We can certainly cater for small and large groups, however we do not offer any special discounts for group bookings. VIP Table Packages and VIP Birthday Packages are available for groups, with a wide variety of inclusions. Details can be found on our specials page

We do not offer discounts for current and ex-service personnel.

A Senior & Student discounted rate is available for National Seniors Card holders and full time students. The National Seniors Card or a Full Time Student card must be presented at time of check-in.

We require full payment at the time of booking in order to save and reserve your seats for your chosen cruise.

If full payment has not been completed before your cruise, you run the risk losing your booking to full paying customers.

Exceptions apply for those paying the difference of their cruise with Entertainment vouchers, Good food or Best Restaurant gift cards.

One person must be responsible for the booking and all payments. We do not split bills or accept payment from individuals on group bookings.

With cancellation insurance
If Cancellation Insurance was purchased at the time of booking, a refund request can be made. You must inform our office prior to the cruise departure time that one of the guests has cancelled.

No refunds will be issued if a guest misses a cruise and we are not informed prior to the scheduled departure time, even with Cancellation Insurance purchased.

Without cancellation insurance
No refunds are available for guests who cancel on the day.

Please see our terms & conditions page for the full cancellation policy.

Note, all refunds will attract a 20% administration fee.

We ask that you remain seated in your allocated seats until after the safety briefing on board.

After the safety briefing, guests are welcome to explore the areas open to the public at their leisure during their cruise.

The allocated table will remain yours throughout the duration of the cruise for you to return to when you would like to sit down.

No, our general dining cruises board and depart from Eagle Street Pier only.

Yes. The cruises will go ahead when it is raining. We do not cancel our cruise due to rain or bad weather. We do not offer refunds for those who choose not to cruise while it’s raining.

The safety of our customers is our number one priority. If the weather is deemed ‘dangerous’, we will then contact our customers directly to inform guests of rescheduling options or refunds will be offered.

Yes, our cruises are family friendly. We offer children’s menu and kids activity packs for guests under 12 years old.

Children also cruise for free on selected cruises, when the promo code is used. (see the specials page for details)

There is no air-conditioning on Kookaburra Queen I or Kookaburra Queen II. We do have air-conditioning on board the Voyager vessel.

Whilst there is no air-conditioning on board our Paddlewheelers, they are very open boats and there is a lovely breeze that comes through when we are cruising.

We have limited high chairs. Please advise office at time of booking for a preference regarding highchair, pram space or chair for your infant.

Please note, that on occasion where the cruise may full, availability of highchair/ pram spaces may be limited.

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No. Any offers/discounts must be advised at time of booking. We do not accept any discounts after payment has been made. Please refer to the terms and conditions of the offer and any vouchers/ID that need to be sent to the office must be done at least one week prior to the cruise.

Discounts, specials and third party offers must be mentioned at time of booking. Late discounts do not apply. Specials & discounts are not valid with any other offer, event or discount. Please call our office to make a booking using third party offers

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