1. PAYMENT TERMS, REFUNDS & CANCELLATIONS
1.1. For bookings of 15 guests or less
1.1.1. Payment term
Bookings for 15 guests or less can book online or over the phone. To secure your booking, full payment is required at the time of booking.
Please note that this experience is non-refundable so prior to making a booking, please ensure that all parties are willing to proceed. Please ensure that the date selected is correct prior to making your booking.
1.1.3. Changes to your booking
7 days or greater: Date changes to your booking can be made 7 days or more prior to your travel date (so if you are booked in on Saturday 28th August , changes to your booking can be made up until close of business on Saturday 21st August (Cruise date minus 7).
Should any of your guests be unable to cruise, their ticket can be allocated to an alternate guest of their choice or a credit voucher (with no expiry date) can be issued to the value of their ticket.
Should you wish to cancel or reschedule your entire booking , we can move your booking to an available alternate date or offer you a credit voucher to use on a future cruise to the value paid (not including any surcharges paid). Request for date changes or cancellations must be made in writing and emailed to firstname.lastname@example.org 7 days or greater prior to your cruise date.
Less than 7 days: within 7 days of your cruise departure (Cruise date minus 7) no changes can be made to your booking. This includes request for date changes, decreases in guest numbers or cancellations. We plan our cruise schedules 7 days in advance and for this reason, we cannot make any changes. Should you have extra guests wanting to attend, we will try to accommodate this subject to availability.
1.1.4. Missed Departures
Much like a concert, aeroplane ticket or theatre show ticket refunds, transfers or credit vouchers are not permitted due to a missed departure/late arrival. The reason for this is that we have allocated your table to your booking, staffed accordingly, and catered for your booking. We strongly recommend that you check travel/traffic conditions on the day of your departure, in particular when there are special events (e.g. public holidays, Marathon, Anzac Day parade) as these can often cause traffic delays. Aim to be early and start your experience as soon as you can board.
1.2. For group bookings of 16 guests or more
1.2.1. Payment Terms
Group bookings for 16 guests or more can be made over the phone. To secure a group booking, a 20% deposit must be made at time of booking. This 20% is based on your maximum guest numbers (i.e. the number of guests you are inviting). Final payment for your booking is due 14 days prior to your cruise date. Failure to do so may result in your booking being cancelled and your deposit forfeited.
Please note that this experience is non-refundable so prior to making a booking, please ensure that all parties are willing to proceed. Please check that the date selected is correct prior to making your booking. Deposits/final balances paid are non-refundable.
1.2.3. Changes to your booking
14 days or greater: Date changes or changes in guest numbers to your booking can be made 14 days or more prior to your travel date (cruise date minus 14) so if you are booked in on Saturday 28th August changes to your booking can be made up until close of business on Saturday 14th August). Date changes may be permitted, subject to availability and excluding special event dates. Alternatively, should you need to cancel your booking we can offer a credit voucher for 100% of the value you have paid to date (not including any surcharges), which can be used for any regular scheduled cruise (excluding special event dates).
Less than 14 days: within 14 days of your cruise date, changes cannot be made to your booking.
2. CHANGES TO THE CRUISE
We reserve the right to amend vessels, menu, entertainment or any other aspect of your cruise where necessary and without notice.
Cruises are subject to minimum guest numbers and tours may be cancelled or rescheduled (with minimal notice). Cruises may also be cancelled or rescheduled for a variety of reasons, including, but not limited to bad weather conditions, , technical disruptions and mechanical faults.
In the event where we need to cancel your scheduled cruise, you will be offered a date transfer to a cruise of the same value, or a credit voucher (with no expiry) to the value paid (less any surcharge) to use on a future cruise. If you wish to transfer your cruise to a cruise of higher value, you will be required to pay the difference at time of booking. If you wish to transfer your cruise to a cruise of lesser value, you may use the additional value on optional extras, unused value will be forfeited. Refunds will not be available for cancelled or rescheduled cruises.
Unless otherwise required by law, we will not be responsible for paying costs or expenses (i.e parking, hotels etc) you may incur as a result of the change of time or cancellation.
When cruising with us, we can cater for 4 basic dietary requirements: Vegetarian, Vegan, Gluten Free and Dairy free. However please note that these MUST be pre-booked at time of reservation.
We will not be able to cater to dietary requirements advised on the day.
Unfortunately, we cannot cater for guests with allergies/adverse reactions caused by food. Whilst we have made every attempt to meet a variety of dietary requirements we have met with our suppliers and have been advised that they “cannot guarantee” that our stock has not been in contact with nuts, eggs, soy, or bee products etc during and throughout the manufacturing process.
For this reason above, we cannot cater to allergies and are sincerely sorry. We can however welcome all guests with food allergies on a cruise, at a discounted price, so that those guests (if they choose) can bring in their own meal that has been prepared to their exact requirements.
Please also understand that whilst sailing we cannot change ingredients for food preferences / individual tastes. (i.e. I do not like tomatoes). As we are a vessel, we are unable to stock a large amount of excess food on board to suit all requirements/preferences. Our team of chef’s spend an incredible amount of time sourcing and preparing the menu items and are also confined to an extremely short period of time to serve food in order to keep the cruise operating within the allocated time. Due to these reasons (and in order to keep the cruise at a value-for-money price) we simply cannot provide individual chefs to meet specific tastes nor change or swap ingredients to suit individual preferences.
Please remember to advise us when you are making your booking of your dietary requirements (Vegetarian, Vegan, Gluten Free or Dairy Free).
We have a wonderful variety of food on board so please feel free to peruse our menu online prior to cruising.
Please feel free to call our reservations office for further details.
4. DISABILTY & MOBILITY
All vessels in operation have stairs to access the toilet facilities, and all doors are equipped with a storm seal (small step/lip), which requires guests to step over. It is important to let us know prior to making a booking, so we can discuss access fully with you.
We have limited access for wheelchairs. We can accommodate wheelchairs up to 63cm only. Motorised scooters cannot be taken onboard. Once again it is important to call us prior to making a booking, so we can discuss this with you.
We have stairs on each of our vessels. Please advise if you have trouble navigating stairs. We do not have lifts on board. We will do our best to accommodate you on a lower deck, however we must be advised prior to your cruise date, seating allocations are not guaranteed.
Our staff are more than happy to offer assistance to guests with mobility restrictions. If you require assistance from crew, please advise our reservations office prior to your cruise. On your scheduled cruise day please check in 15minutes prior to your advised boarding time, and we will provide you with a priority boarding pass. This boarding pass enables you to board the vessel first allowing you the time safely navigate the vessel and be seated.
5. GENERAL TERMS & CONDITIONS
5.1. Boarding Time, Check in & Departure
Prior to boarding the boats, please check in at the ticketing office (located on the lower boardwalk directly in front of the boats). Each booking will receive a boarding pass which is required to board the boat. You may board the boat 30 minutes prior to departure. For the enjoyment of all guests, we cannot delay our departure for any late arrivals. We therefore recommend you allow sufficient time for travel to & /or parking at Eagle Street pier.
Thursday & Friday Lunch Cruises: Boarding will open at 12pm for a prompt 12:30pm departure.
Saturday & Sunday Lunch & High Tea Cruises: Boarding will open from 12pm for a prompt 1pm departure.
Thursday, Friday & Saturday Dinner Cruises: Boarding will open from 6pm for a prompt 7pm departure.
Sunday Dinner Cruises: Boarding will open from 5pm for a prompt 6pm departure.
Please ensure your infant/s are included in your booking total (number of guests) as we must account for the exact number of people on the vessel.
Infants are free of charge, and for this reason no meal is provided. You are welcome to bring food onboard. If you would like for your infant to receive a children’s platter, you are welcome to book in your infant as a child. All children booked on the cruise receive their own 2-tier children’s platter.
Please advise office at time of booking for your preference regarding highchair, pram space or chair for your infant. Please note, that on occasion where the cruise may full, availability of highchair/pram spaces may be limited.
5.3. Dress Code
Guests are welcome onboard in a wide variety of attire – from smart casual to business/cocktail attire. Dress shorts accepted.
Due to the nature of the venue, for safety reasons, we recommend secure, non-slip footwear, stilettos are discouraged.
We respectfully request that you refrain from wearing sportswear, active wear, thongs, beachwear/swimwear including board-shorts, tank tops, denim cut-off shorts or clothing bearing inappropriate slogans or pictures.
Guests are asked to please remove their hats when in the dining room.
Guests are welcome to bring their own cakes onboard. Please note a cakeage fee of $2.50 per person applies. This fee includes storing/refrigerating your cake, staff presenting cake at your desired time, and Chef cutting and plating your cake so that it can be served to your guests.
9-inch chocolate mud cakes are also available for purchase and can be personalised with a celebration message. Please enquire with the reservation’s office at least one week prior to your cruise.
5.5. Guaranteed Window Seats
Requests for specific tables cannot be made. If you would like a guaranteed window seat, this is available for an additional $20 per person. This applies to tables of 2 or 4 only. Guaranteed Window Seats may not be available on Special Occasion Cruises (e.g. Valentine’s Day/, Mother’s Day, Christmas, New Year’s Eve).
5.6. Bar bills
If you do not have a drinks package, your drinks must be paid for at the end of your cruise. At the conclusion of the cruise your table will be provided with one itemised bill. Bar tabs can be set up at the beginning of your cruise. Unfortunately, we cannot split bills for groups. Guests bills must be paid prior to the end of the cruise and before any guests can disembark. We can accept payment using cash, Visa or Mastercard.
5.7. Payment Types Accepted
Payments both on-board or at the reservation’s office can be made by Cash, Visa or MasterCard. Online bookings payments can be made by Visa or Mastercard. Amex cards are not accepted online, at the reservation’s office or onboard. Afterpay is available for bookings made over the phone minimum value $100. Afterpay is not available online.
Payment can be made via credit card over the phone or by booking online through our secure booking form. Credit card purchases incur a 1.5% credit cards surcharge.
5.8. Gift Vouchers
If paying by gift card please advise the reservation’s office of the gift card number at the time of booking. If the gift card amount is greater than the total cost of the cruise, the remaining balance can be used on the cruise either towards beverages or optional extras etc. We are not able to return any unused funds to the purchaser or recipient of the gift card. Gift cards are one time use only, and any unused value will be forfeited.
Gift vouchers purchased through Kookaburra Showboat cruises or credit vouchers are not refundable, as they do not expire. and can be redeemed at any time in the future. Gift cards are only redeemable for the price listed on the voucher. Gift cards cannot be redeemed for cash.
5.9. Special offers
Any offers/discounts must be advised at time of booking. We do not accept any discounts after payment has been made. Please refer to the terms and conditions of the offer and any vouchers/ID that need to be sent to the office must be done at least one week prior to the cruise.
5.10. Responsible Service of Alcohol and Behaviour
In the interest of passenger and crew safety; staff reserve the right to refuse the service/supply of alcohol to any unduly intoxicated, underage or disorderly guest.
If deemed necessary, Management reserves the right to dock the vessel and remove the guest and/or notify police.
Strictly no smoking is allowed on any of the vessels
Your image may be captured at any time and be used in publicity, promotional or advertising material in any format whatsoever, for sales of souvenir photographs or marketing. By entering the vessel, you consent to your image being recorded and used for these purposes and you acknowledge that copyright in these materials rests with the Showboat Cruises.
We reserve the right to make changes to our Terms and Conditions as required.
Thank you and we look forward to welcoming you onboard.