FAQ & Parking

All vessels in operation have stairs to access the toilet facilities, and all doors are equipped with a storm seal (small step/lip), which requires guests to step over. It is important to let us know prior to making a booking, so we can discuss access fully with you.

We have limited access for wheelchairs. We can accommodate wheelchairs up to 63cm only. Motorised scooters cannot be taken onboard. Once again it is important to  call us prior to making a booking, so we can discuss this with you.

We have stairs on each of our vessels. Please advise if you have trouble navigating stairs. We do not have lifts on board. We will do our best to accommodate you on a lower deck, however we must be advised prior to your cruise date, seating allocations are not guaranteed.

Our staff are more than happy to offer assistance to guests with mobility restrictions. If you require assistance from crew, please advise our reservations office prior to your cruise. On your scheduled cruise day please check in 15minutes prior to your advised boarding time, and we will provide you with a priority boarding pass. This boarding pass enables you to board the vessel first allowing you the time safely navigate the vessel and be seated.

No, there is no lift from street level to the boats. There is a ramp located between Jade Buddha and The Coffee Club on the ground level for those who cannot take the stairs. Once the ramp meets the lower level, take a left and walk through the tunnel towards our boats.

When cruising with us, we can cater for 4 basic dietary requirements: Vegetarian, Vegan, Gluten Free and Lactose free. However please note that these MUST be pre-booked at time of reservation.

We will not be able to cater to dietary requirements advised on the day.

Unfortunately we cannot cater for guests with allergies/adverse reactions caused by food. Whilst we have made every attempt to meet a variety of dietary requirements we have met with our suppliers and have been advised that they “cannot guarantee” that our stock has not been in contact with nuts, eggs, soy, or bee products etc during and throughout the manufacturing process.

For this reason above, we cannot cater to allergies and are sincerely sorry. We can however welcome all guests with food allergies on a cruise, at a discounted price, so that those guests (if they choose) can bring in their own meal that has been prepared to their exact requirements.

Please also understand that whilst sailing we cannot change ingredients for food preferences / individual tastes. (i.e I do not like tomatoes). As we are a vessel, we are unable to stock a large amount of excess food on board to suit all requirements/preferences. Our team of chef’s spend an incredible amount of time sourcing and preparing the menu items and are also confined to an extremely short period of time to serve food in order to keep the cruise operating within the allocated time. Due to these reasons (and in order to keep the cruise at a value-for-money price) we simply cannot provide individual chefs to meet specific tastes nor change or swap ingredients to suit individual preferences.

Please remember to advise us when you are making your booking of your dietary requirements (Vegetarian, Vegan, Gluten Free or Lactose Free).

We have a wonderful variety of food on board so please feel free to peruse our menu online prior to cruising.

Please feel free to call our reservations office for further details.

There are a variety of car parks in the area. Secure Parking and Wilson Parking available within easy walking distance.

The nearest parking is Wilson Carpark, number 45 Eagle Street, Brisbane. The pedestrian exit to the carpark will lead you to the lower boardwalk directly in front of our boats (perfect if you have any guests travelling with mobility issues).

Evening and Weekend parking at Eagle Street Pier Carpark is $18 flat rate, but this is significantly more during business hours Monday – Friday.

Wilsons parking currently offer Kookaburra Showboat Cruises customers a discounted rate of $10 for weekday lunches between 11:30am – 5:00pm, or $5 night or weekend parking at 12 Creek Street – Blue Tower or 45 Eagle Street – Eagle Street Pier (subject to availability). To redeem, you will need to ‘Book a Bay’ at wilsonparking.com.au and use the promo code Showboat.

Please note we are not affiliated with Wilson Parking and any bookings need to be made directly through their website.

Kookaburra Showboat Cruises is not accountable for any third party services. Prices are subject to change at the discretion of Wilson Parking.

You will find our Booking Office directly in front of our boats which are located at Eagle Street Pier on the Lower Boardwalk, 1 Eagle Street, Brisbane 4000.

If you are being dropped off: The closest street address to us is 45 Eagle Street, Brisbane 4000. From street level you can walk through the Eagle Street Pier building complex toward the water and down the stairs to the lower boardwalk where you will see our boats.

CityCat and CityFerry/CityHopper: The closest terminals to us are Riverside CityCat Terminal and Eagle Street Pier.

Train: The nearest train station is Central – from there you can take a 10 minute walk to Eagle Street and find your way through the buildings to the lower boardwalk.

To find public transport options most suitable to your needs you can access the Translink Website and type in Eagle Street Pier as the destination https://jp.translink.com.au/plan-your-journey/journey-planner

Please note, there are two Eagle Streets in Brisbane. We are located in Brisbane city (postcode 4000) next to Eagle Street Pier.

It is generally recommended that you arrive in Smart/neat casual attire.

We do request that you not attend the cruise wearing soiled workwear, thongs (flip flops) or stilettos. We discourage stilettos for safety reasons.

We have a photographer on board, so look your best!

Showboat Cruises offers a range of entertainment options.

Weekday Lunch Cruises are the best option for those wanting to enjoy live commentary. Our singer will not only serenade you, but also point out the beautiful and historic sights Brisbane has to offer.

Weekend Lunch Cruises are very upbeat with an ever-changing line up of musical acts. Genres and performances are varied week by week, including jazz bands, groups, duo’s or solo singers.

Weekend High Tea Cruises allow our solo entertainer to set the mood, with their wide vocal range – varying from old school classics, to modern day hits

No, there is strictly no smoking on board our vessels as they are licensed restaurants.

Decorations: You are more than welcome to bring table decorations (with the exception of confetti/ glitter) on board, but we ask that you please be mindful of the other guests who will be traveling on the same cruise. Our staff reserve the right to refuse any decorations which may be considered lewd or offensive to others.

Cake: Guests are welcome to bring their own cakes onboard. Please note a cakeage fee of $2.50 per person applies. Your cake will be cut & plated by our chef and served with cream.

Chocolate mudcakes (serves up to 14 guests) are also available to purchase. Please enquire with the office at least 5 days prior to your cruise.

The cruise travels from Eagle Street Pier up past Southbank and back down the river, under the Story Bridge, past Kangaroo point to New Farm, for a vast view and experience of the Brisbane River. Changes to this track may occur depending on wind speeds and tides

We can certainly cater for small and large groups, however we do not offer any special discounts for group bookings. VIP Table Packages and VIP Birthday Packages are available for groups, with a wide variety of inclusions.

We do not offer discounts for current and ex-service personnel.

A Senior & Student discounted rate is available for National Seniors Card holders and full time students. The National Seniors Card or a Full Time Student card must be presented at time of check-in.

We require full payment at the time of booking in order to save and reserve your seats for your chosen cruise.

If full payment has not been completed before your cruise, you run the risk losing your booking to full paying customers.

Exceptions apply for those paying the difference of their cruise with Entertainment vouchers, Good food or Best Restaurant gift cards.

One person must be responsible for the booking and all payments. We do not split bills or accept payment from individuals on group bookings.

Within 7 days of your cruise departure (Cruise date minus 7) no changes can be made to your booking. This includes request for date changes,
decreases in guest numbers or cancellations. We plan our cruise schedules 7 days in advance and for this reason, we cannot make any changes. Should you
have extra guests wanting to attend, we will try to accommodate this subject to availability.

Missed Departures: Much like a concert, aeroplane ticket or theatre show ticket refunds, transfers or credit vouchers are not permitted due to a missed departure/late arrival.
The reason for this is that we have allocated your table to your booking, staffed accordingly, and catered for your booking. We strongly recommend that
you check travel/traffic conditions on the day of your departure, in particular when there are special events (e.g. public holidays, Marathon, Anzac Day
parade) as these can often cause traffic delays. Aim to be early and start your experience as soon as you can board. 

We ask that you remain seated in your allocated seats until after the safety briefing on board.

After the safety briefing, guests are welcome to explore the areas open to the public at their leisure during their cruise.

The allocated table will remain yours throughout the duration of the cruise for you to return to when you would like to sit down.

No, our general dining cruises board and depart from Eagle Street Pier only.

Yes. The cruises will go ahead when it is raining. We do not cancel our cruise due to rain or bad weather. We do not offer refunds for those who choose not to cruise while it’s raining.

The safety of our customers is our number one priority. If the weather is deemed ‘dangerous’, we will then contact our customers directly to inform guests of rescheduling options or refunds will be offered.

Yes, our cruises are family friendly. We offer children’s menu and kids activity packs for guests under 12 years old.

Children also cruise for free on selected cruises, when the promo code is used.

There is no air-conditioning on Kookaburra Queen I or Kookaburra Queen II. We do have air-conditioning on board the Voyager vessel.

Whilst there is no air-conditioning on board our Paddlewheelers, they are very open boats and there is a lovely breeze that comes through when we are cruising.

We have limited high chairs. Please advise office at time of booking for a preference regarding highchair, pram space or chair for your infant.

Please note, that on occasion where the cruise may full, availability of highchair/ pram spaces may be limited.

No. Any offers/discounts must be advised at time of booking. We do not accept any discounts after payment has been made. Please refer to the terms and conditions of the offer and any vouchers/ID that need to be sent to the office must be done at least one week prior to the cruise.

Discounts, specials and third party offers must be mentioned at time of booking. Late discounts do not apply. Specials & discounts are not valid with any other offer, event or discount. Please call our office to make a booking using third party offers